Refund Policy
**Policy Statement**
**I. Order Cancellation**
Orders may be cancelled prior to shipment. Once an order has been shipped, it cannot be cancelled and must be processed in accordance with our Return Policy.
**In-Stock Orders:**
In-stock orders may be cancelled free of charge prior to shipment.
**Pre-Order Items:**
Pre-orders are eligible for a full refund within 7 days of purchase. After 7 days, pre-orders may still be cancelled prior to shipment; however, a 5% processing fee will be deducted to cover payment gateway and administrative costs.
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**II. Return Policy**
We offer a 30-day return policy to ensure a satisfactory shopping experience.
**1. Unopened Items**
Unused and unopened items may be returned within 30 days of receipt (excluding special/exempt items), provided that the original packaging remains intact.
**2. Opened Items**
Opened items are not eligible for return. This includes:
- Items with opened packaging
- Items showing obvious signs of having been opened
- Items no longer in their original factory-sealed condition
**3. LED and Lighting Products**
These items may be returned within 7 days of receipt; returns or exchanges requested more than 7 days after receipt will not be accepted (due to the delicate and fragile nature of these products).
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**III. Damage and Quality Issues**
In cases of shipping damage or product defects, you may request a replacement, the shipment of replacement parts/accessories, or—depending on the circumstances—store credit.
Such requests must be submitted within 30 days of receiving the item.
We may request photographic evidence to verify the issue.
The following situations are *not* considered quality defects:
- Minor paint/finish imperfections
- Damage to the outer packaging
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**IV. Return Process**
You must contact Customer Service to obtain authorization *before* returning any item; unauthorized returns may not be eligible for a refund.
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**V. Return Shipping Costs**
If the return is due to an error on our part, we will provide compensation for reasonable return shipping costs (typically in the form of store credit).
Customers are responsible for shipping the item back to us themselves.
For returns unrelated to product quality issues, the customer is responsible for all return shipping costs. ----------------------------------------
VI. Return Packaging Requirements
Please use appropriate packaging materials (such as bubble wrap) to protect the items being returned.
Damage resulting from improper packaging may affect the final refund amount.
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VII. Refund Policy
Refunds are processed after the returned items have been received and inspected:
- Refunds are primarily issued via the original payment method.
- If a refund cannot be issued via the original payment method, the funds will be returned in the form of store credit.
Refund Processing Times:
- Credit Card: 3–5 business days
- PayPal: Up to 30 days
- Store Credit: Immediate
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VIII. Refused & Undeliverable Shipments
Orders that are refused upon delivery will be treated as returns, and any associated fees will be deducted from the refund amount.
If a shipment is returned due to reasons attributable to the customer (e.g., incorrect address, no one available to sign for the package):
The customer must pay for return shipping costs before the order can be reshipped.
For international orders, any applicable customs duties or processing fees are the responsibility of the customer.
If a package is seized or destroyed by customs authorities, no refund will be provided.
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IX. Restocking Fees
Restocking fees are typically not charged; however, they may apply in the following situations:
- Items are missing parts, damaged, or have been opened/unsealed.
- The package was opened and inspected by customs authorities.
- The return request is submitted more than 30 days after the delivery date.
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X. Sale Items
Sale items are not eligible for refunds.
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XI. Exchanges
Exchanges are only available for items with quality defects.
Please contact customer service to request an exchange.
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XII. Gift Orders
For orders designated as gifts, any refunds will be issued in the form of